• Use of CS department labs and accounts is subject to the Account Policies & Lab Rules
• Follow these instructions carefully before asking for help

1. Go to an account kiosk (near TMCB 1140 and 1119) or visit https://accounts.cs.byu.edu/ in your browser
   1. If you see a pop-up login request like the one on the right, click “Cancel” until it disappears (it usually takes two clicks). Logging into the pop-up will not work
   2. Once the page loads the main login page, proceed
2. Log in with your default CS credentials
   1. Username: your BYU Net ID
   2. Password: by default, your 9-digit BYU ID number
      1. If you have previously set a CS account password and can remember it, use it here
      2. Otherwise, use your 9-digit BYU ID number. For example, Cosmo Cougar would use “123456789”
      3. Neither of these working? Make sure there isn’t a space in the “username” or “password” field
      4. Still not working? Ask a sysadmin to reset your password. Either:
         1. Bring your BYU ID card to TMCB 1140, or
         2. Submit a support ticket at https://support.cs.byu.edu (for verification purposes, include your Net ID, ID number, and birth date)
3. Fill out the form to reset your password (as shown to the right)
   1. Current password: the password you just entered in Step 2
   2. OTP: leave this field blank
   3. New/verify password: your new password, which must meet the password requirements (listed below)
4. Wait until the “Authenticating…” at the top of the screen disappears
   1. Once you see a screen that says “User Information”, then your account is working normally!
5. Click your name in the top-right corner, then select “Logout”
6. Questions or problems? Ask your TA's or contact the System Administrators

Your new password must meet these requirements:

• At least 8 characters long
• Include 3 of these 4 character groups:
  • Capital letters
  • Lower-case letters
  • Numbers
  • Special characters (including spaces)

For more information, refer to the Account Password Policy